We believe our greatest resource is our employees that comprise a pool of highly skilled engineers at our RNOC.
The skillset of our engineers will vary based on their solutions focus and their technical qualifications and
certification levels. We have engineers with certifications such as Cisco's CCIE, CIPT, CCSP, CISSP, CQFS, CQVS
and similar certifications with VMware, Avaya, Microsoft and others.
The GlobalXperts team consists of experienced professionals drawn from the most successful communication companies in the world. Our technicians have proven track records developed from experience at various Technical Assistance Centers (TAC) on complex Issues related to Cisco’s enterprise communications solutions and many others. Our engineers have the technical skills and experience to monitor,manage and remediate problems across very complex networks employing collaboration, data center, security, social, , mobility and cloud computing solutions.
Many of our skilled technical engineering professionals and support staff are home grown at GlobalXperts after completing college. The team leaders all have at least 15 years’ experience and are recruited from business verticals to the public sector. Our international market exposure and expertise equips us to confidently do business globally. GlobalXperts continued growth is directly attributable to our highly skilled engineers and consultants. Based on an engineer's certifications, skillset, education, training & experience, our RNOC staff is comprised of Level 1, Level 2 and Level 3 engineers. Typically, Level 1 engineers perform Help Desk & Monitoring services and Level 2 and Level 3 engineers perform advanced engineering, troubleshooting & resolution support functions.