XIsystems TrueNAS Partner Information
On-site Storage Solutions
Overview
IX systems – TrueNAS Enterprise
Software/hardware and services are a good fit for small and medium businesses that helps fill the gap between commodity hardware and enterprise solutions. Their support offerings and high availability deployments and attractive price point makes it a viable option for small and medium businesses when on-site storage is an operational requirement.
Storage Partners
Veeam is the #1 Market Leader used by:
- 81 percent of fortune 500 companies
- 72 percent of the Global 2000
Product Offerings
Our product offerings are focused on small and medium businesses to offer as much assitence as you need to deliver a solid platform to protect your priceless data.
Service Levels
Bronze Support
Support Team is available to customers with Bronze Support coverage from 6:00 AM to 6:00 PM Pacific Standard Time Monday through Friday. Calls that take place before or after these hours will be answered by an answering service with prompts to leave a message and a team member will return your call the next business day. Refer to the service contract coverage and SLA.
Silver Support
Support Team is available to assist 24 x 5 with issues causing systems not to serve data or showing severe performance degradation that is being critical to operations (i.e. – S1 severity level). S2-S4 severity issues our team is available from 6:00 AM to 6:00 PM to 6:00 AM they’re done Monday through Friday. Silver support also provides the ability for customers to schedule maintenance 48 hours in advance for a time of their choosing if your call is forwarded to XIsystems service please leave a message and support engineer will return your end the expected response times detailed in the service contract coverage and SLA.
Gold Support
Support Team is available to assist 24 x 7 with issues causing systems not to serve data or showing severe performance degradation that is disrupting critical business operations (i.e. – S1 severity level). S2-S4 severity issues our team is available from 6:00 AM to 6:00 PM Pacific Standard Time Monday through Friday. Gold support also provides the ability for customers to schedule maintenance windows 48 hours in advance of the time of their choosing. If your call is forwarded to XI systems answering services, please leave a message and support engineer will return your call within the expected times detailed in the service contract coverage and SLA.
Earners of this badge have developed technical skills and knowledge of AWS storage services with a focus on data protection and disaster recovery.
Earners of this badge have developed the technical skills and knowledge of AWS storage services with a focus on Amazon Elastic Block Store (EBS).
AWS Certifications
The purpose of getting an AWS Architect certification is to demonstrate your skills and knowledge in designing, deploying, and managing cloud solutions on AWS.
Earners of this certification have an extensive understanding of designing technical strategies to accomplish specific business goals. They demonstrated the ability to balance best practices and trade-offs based on business context. Badge owners are able to design solutions across multiple platforms and providers.
Earners of this certification have a comprehensive understanding of AWS services and technologies. They demonstrated the ability to build secure and robust solutions using architectural design principles based on customer requirements.
Earners of this certification have an in-depth understanding of AWS security services and the shared responsibility model (between AWS and the customer). They demonstrated the ability to design, implement, and troubleshoot various security models in the AWS Cloud. Badge owners can leverage various security models for organizations of all sizes.
