Veeam Partner Information
Value added reseller
Overview
Veeam is a software company that provides data protection and management solutions. They help companies to keep their data secure. They also provide data recovery and disaster recovery services with a focus on eliminating the cause of the data breech. Additionally, Veeam provides related services, such as data backups, threat mitigation, testing, dynamic reporting, and tailored orchestration.
AWS Storage Partners
Veeam is the #1 Market Leader used by:
- 81 percent of fortune 500 companies
- 72 percent of the Global 2000
IX systems – TrueNAS Enterprise software/hardware and services are a good fit for small and medium businesses that helps fill the gap between commodity hardware and enterprise solutions. Their support offerings and high availability deployments and attractive price point makes it a viable option for small and medium businesses when on-site storage is an operational requirement.
Product Offerings
Our product offerings are focused on small and medium businesses to offer as much assitence as you need to deliver a solid platform to protect your priceless data.
Service Levels
Bronze Support
Support Team is available to customers with Bronze Support coverage from 6:00 AM to 6:00 PM Pacific Standard Time Monday through Friday. Calls that take place before or after these hours will be answered by an answering service with prompts to leave a message and a team member will return your call the next business day. Refer to the service contract coverage and SLA.
Silver Support
Support Team is available at any hour on Monday through Friday to assist with issues causing systems not to serve data or showing severe performance degradation that is critical to operations (i.e. – S1 severity level). For S2-S4 severity issues, our team is available from 6:00 AM to 6:00 PM on Monday through Friday. Silver support also provides the ability for customers to schedule maintenance 48 hours in advance for a time of their choosing. If your call is forwarded to the XIsystems service, please leave a message, and a support engineer will return your call during the expected response times detailed in the service contract coverage and SLA.
Gold Support
Support Team is available to assist 24 x 7 with issues causing systems not to serve data or showing severe performance degradation that is disrupting critical business operations (i.e. – S1 severity level). S2-S4 severity issues our team is available from 6:00 AM to 6:00 PM Pacific Standard Time Monday through Friday. Gold support also provides the ability for customers to schedule maintenance windows 48 hours in advance of the time of their choosing. If your call is forwarded to XI systems answering services, please leave a message and support engineer will return your call within the expected times detailed in the service contract coverage and SLA.
AWS Technology Competencies
AWS Technology Competencies are a way for AWS Partners to demonstrate their deep technical expertise and proven customer success in specialized areas across industry, use case, and workload. AWS Partners are vetted and validated against a high bar to achieve the AWS Competency designation.
Earners of this badge have developed technical skills and knowledge of AWS storage services with a focus on data protection and disaster recovery.
Earners of this badge have developed the technical skills and knowledge of AWS storage services with a focus on Amazon Elastic Block Store (EBS).
Earners of this new badge are AWS Partners who have demonstrated a foundational knowledge of the business value of cloud, how to overcome common customer objections, and how to co-sell with AWS.
AWS Certifications
The purpose of getting an AWS Architect certification is to demonstrate your skills and knowledge in designing, deploying, and managing cloud solutions on AWS.
Earners of this certification have an extensive understanding of designing technical strategies to accomplish specific business goals. They demonstrated the ability to balance best practices and trade-offs based on business context. Badge owners are able to design solutions across multiple platforms and providers.
Earners of this certification have a comprehensive understanding of AWS services and technologies. They demonstrated the ability to build secure and robust solutions using architectural design principles based on customer requirements.
Earners of this certification have an in-depth understanding of AWS security services and the shared responsibility model (between AWS and the customer). They demonstrated the ability to design, implement, and troubleshoot various security models in the AWS Cloud. Badge owners can leverage various security models for organizations of all sizes.
Earners of this certification have a fundamental understanding of IT services and their uses in the AWS Cloud. They demonstrated cloud fluency and foundational AWS knowledge. Badge owners are able to identify essential AWS services necessary to set up AWS-focused projects.
